yadkin

Unfortunately, business owners have to deal with angry or unhappy clients, and it's never easy. But if you know what to say and, more importantly, how to say it, you stand a better chance of being able to salvage the relationship. In fact, you might even end up with a better relationship with your client than you had before.
In this seminar we will explore ways to deal with angry or difficult customers. We'll highlight specific tips and techniques that you can use to smooth things over, so that you can leave them feeling satisfied.

Speaker: Denise Brown